Refund policy

This policy applies to purchases from PARETO STUDIOS LLC, trading as P/ARETO STUDIOS. Our voluntary return policy is set out below. It is additional to your rights under applicable consumer law and does not replace or restrict them.

1. Voluntary returns

For a change of mind or a different size or colour, email info@paretostudios.com within 14 calendar days of delivery to request a return. Items must be unworn, unwashed and unaltered, in their original condition, with the original tags attached.

Bikini bottoms and underwear are final sale under this voluntary policy. This exclusion does not prevent a claim for a faulty, incorrect or misdescribed item, or a cancellation or return that applicable law requires us to accept.

2. How to return an item

Include your order number and the item you wish to return. Our support team will provide a return authorisation and the appropriate return address and instructions. Please use the address we provide, rather than an address on the original parcel or a registered business address.

For voluntary returns, the item must reach the return address within 14 calendar days after we approve the return. Contact us before sending it if this deadline cannot be met. Keep your tracking number and proof of postage. Different time limits apply where you exercise a statutory right, as explained below.

3. Return shipping and fees

You pay the return shipping costs for voluntary returns, including any applicable return-import charges. We cover return shipping when we sent an incorrect item or the item is defective. We will explain the return method before you send the item.

We do not charge a restocking fee. A voluntary return that does not meet this policy may be declined after inspection; we will explain the reason and discuss the next steps with you. Any deduction permitted by applicable law must be explained. These conditions do not remove your statutory remedies.

4. Refunds

We will notify you after receiving and inspecting your return. Approved voluntary refunds are processed to the original payment method within 15–20 business days of receipt and inspection. Your payment provider may take additional time to display the credit. Where applicable law requires a faster refund or a different starting point, that legal requirement applies.

Shipping charges, taxes and duties will be refunded where required by law. Customer-paid return postage and import charges paid directly to a carrier or customs authority are not automatically included in a voluntary merchandise refund. Contact us about charges related to an incorrect or defective item.

5. Exchanges

We handle size and colour exchanges through a return and refund, followed by a new order. Once your return is processed, you can order the replacement item, subject to availability. We do not reserve replacement stock while a return is in transit.

6. Faulty, damaged, incorrect or misdescribed items

Email info@paretostudios.com as soon as you notice a problem, with your order number and a description of the issue. Photos of the item and packaging can help us investigate. Opening the parcel, removing a tag or reporting an issue after the voluntary return-request window does not by itself remove any statutory rights you have.

We will assess the issue and provide the remedy required by applicable law, which may include a repair, replacement or refund. Please contact us before arranging return postage so we can provide instructions.

7. Statutory cancellation and consumer rights

Where EU/EEA or UK distance-selling cancellation rights apply, you generally have 14 calendar days after delivery to tell us that you wish to cancel, without giving a reason, and a further 14 calendar days after notifying us to send the goods back. You can notify us by a clear email to info@paretostudios.com; prior approval is not required to exercise this right.

For a qualifying statutory cancellation, we refund the payments required by law, including the standard outbound delivery charge. Additional express-delivery charges need not be refunded where the law permits this. Refunds are made within the applicable legal deadline, normally within 14 days of your cancellation notice; where permitted, we may wait until we receive the goods or evidence that you have sent them back, whichever is earlier. You pay the direct return cost unless we are responsible for it or the law says otherwise.

Statutory exceptions can apply, including to genuinely sealed hygiene goods that become unsuitable for return once unsealed. Any deduction for diminished value will be limited to what the law permits for handling beyond what is needed to inspect the goods. Our voluntary final-sale label does not replace these legal tests.

Customers elsewhere retain all mandatory rights available under their applicable law. If a deadline or condition in our voluntary policy conflicts with those rights, the law takes precedence. Contact us if you need help exercising a statutory right.