Shipping policy

This policy explains shipping for orders placed with PARETO STUDIOS LLC, trading as P/ARETO STUDIOS.

1. Processing and tracking

In-stock orders are normally processed within 1–2 business days, excluding weekends and public holidays. This is an estimate of the time before dispatch, separate from transit time. If a product is a pre-order or made to order, its product page will state the applicable dispatch timeframe. Orders are currently fulfilled through NextSmartShip from China. We email tracking information after dispatch; tracking updates may take time to appear after the carrier receives the parcel.

2. Delivery estimates

For United States orders, allow an estimated 5–12 business days in transit after dispatch, in addition to processing time. This estimate is based on our fulfilment provider's service information and recent tracked deliveries. The available shipping options and estimates are shown at checkout before payment.

The current United States STANDARD, EXPRESS and FREE options use the same estimated transit range. The EXPRESS label does not guarantee an earlier arrival. If you need a faster service, contact us before paying so we can confirm availability and timing.

For other destinations, delivery time varies by country and carrier service. Check the available options at checkout and contact us before ordering for a destination-specific estimate.

Delivery estimates are not guaranteed arrival dates. Customs inspections, public holidays and carrier disruptions can affect delivery. If you need an item by a particular date, contact us before ordering.

3. Shipping prices and free shipping

United States shipping is US$10 for standard or US$20 for express. Available services and prices for other destinations are shown at checkout.

Free shipping is available on eligible orders of US$300 or more to destinations we serve. Select the free shipping option when it is available at checkout; express shipping is not automatically free. Any promotional code has its own eligibility and combination conditions. Your checkout order summary shows the shipping charge and any applicable discount before payment.

4. Taxes, duties and import charges

Taxes or duties collected at checkout are shown in your order summary. Additional import charges may be payable on delivery if they were not included in your order total or prepaid by P/ARETO STUDIOS. The treatment of these charges depends on the destination and shipping service.

If a carrier requests a charge already shown as paid in your order summary, email info@paretostudios.com with your order number and the carrier's notice so we can investigate.

5. Delays, delivery problems and address changes

If we cannot dispatch within the stated timeframe, we will contact you about the revised timing and your cancellation and refund options, in accordance with applicable law.

For a delayed, missing, incorrect or damaged delivery, contact info@paretostudios.com with your order number. We will investigate and arrange the appropriate resolution. You do not need to resolve a claim with the carrier before contacting us.

Please check your delivery address before paying. Contact us promptly if it needs correcting; changes may not be possible after dispatch. If an order is returned because you provided incorrect delivery details, we will explain any re-shipping charge before arranging another delivery.

6. Returns and your rights

See our Returns & Refunds Policy for return requests, faulty items and refunds. Nothing in this shipping policy limits your mandatory rights under applicable consumer law.